Miami Lakes Automall Customer Reviews In Miami Lakes Fl
We feel good about the service that we provide. But, we don’t know how you feel until we ask. Let us know what you thought about your interaction with our dealership.
Miami Lakes Automall is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!
Brandon is an excellent sales rep. Big thanks to him for all the help
(Translated by Google) They have good service, but the prices of the cars are not what they say. (Original) Tienen buena atención, pero los precios de los carros no son los que dicen
(Translated by Google) I had an excellent experience during my purchasing process at this dealership. From the very beginning, the treatment was cordial, professional, and very transparent. I would especially like to highlight the salesperson who assisted me: Yan was attentive, knowledgeable about the product, and, above all, very patient with all my questions.
He offered me options tailored to my needs, and I never felt pressured, which made the experience comfortable and safe. His advice was key to making a good decision, and at all times I felt supported by someone who was genuinely looking to help me, not ... Read More Google - May 16, 2025
Thank you to Kevin, RJ and Eddy for a great experience purchasing my Grand Cherokee Limited at Miami Lakes Jeep! Ask for them when looking for a great deal!!
Absolutely love my new car!! The sales people were awesome. It’s my third time getting a car for men. I would highly recommend coming to the dealership to me. They were cheaper than any other dealership I’ve been to. I definitely recommend them and we’ll go back again again thank you
I had a great experience buying my new 2025 chevy Silverado. Great prices and discounts!
(Translated by Google) Without a doubt 100% recommended. Yan, when we arrived at the office for the first time, always had the best disposition and attention for us. We didn't have much hope of being able to get a loan for a new car so we carried out a voluntary replacement of the previous car because it stopped working and the repair was very expensive. Anyway, Yan and the team did it and we left with our new car, which in this country is not a luxury but a necessity. 100% recommended. Thanks again.
(Original)
Sin duda alguna 100% recomendado. Yan cuando ... Read More Google - May 6, 2025
(Translated by Google) Thanks to Marcel and Pantim for their help. Without the best of Miami Lake Chevrolet. Focus (Original) Gracias a marcel y pantim por su ayuda. Sin los mejores de miami lake Chevrolet. Enfocate
Lance Shetrompf, Luis Mejia and Darling treated me with exceptional customer service at the time when I leased my vehicle. Ty Miami Lakes Automall for having such a great team.
I leased a Kia Sorento and my finance manager Lance Shetrompf was very helpful. Loved my experience and I can’t recommend him enough
I can’t express how easy the whole process was with the finance Lance. He worked very hard this was truly run very well. It was a wonderful experience!
The sales Representative Ernesto Frontodona was very profesional , respectful and well Knowledge about our desire and the type of car we need. I recommended 100% He answered all our question regarding the car ,the price and the Financing process, besides he speak both languages Spanish and English. I will be back to your dealer without any doubts.
Dayron Ulacia and Jorge colla were the best duo ever
(Translated by Google) Excellent seller, Mr. Mahany Santana helped my daughter purchase a new car. His services were excellent. I appreciate his professionalism and services. (Original) Excelente vendedor el señor Mahany Santana ayudo a una compra de un nuevo auto a mi hija fue excelente su servicios agradezco su profesionalismo y sus servicios
RJ in finance was great with our purchase. Would highly recommend for your next purchase.
Salesman Oliver & RJ in finance was great to work with. Very pleasant customer service!
Favio Rozada sales rep ,Finance representative and insurance representative were an outstanding team in allowing me to join the Kia family at the Miami Lakes dealership. We'll never go elsewhere after experiencing the professional curiosity that all customers show expect when buy a new automobile. Thank you team members. You deserve a shout out !!!
Rj and Álvaro were the best great service
Excellent Out of state Purchase process: Never thought buying a car from other state could be so easy. Alexa was amazing in helping and communicating, hassle free sale and delivery. A happy customer in purchase process. Just like Amazon I got my car delivered to my home 🙂
I take out 1 star because:
1. Cleaning - There are some sticky glue’s on car. I expect detailing should be done properly, it’s not that hard to find a murky glue on a white car and clean it.
2. Scratch - There is a small scratch, small one but a new owner doesn’... Read More Google - Apr 26, 2025
Rj was so wonderful with his service! Very thorough and accommodating. Thank you for treating us so well and for the friendliness, it was very appreciated!
Rj provided wonderful service he was great
Thanks to rj for his help in finance great experience
Dealership and management is not good. I have been trying to contact them for over 3 weeks. The parts department staff has no customer Service etiquette. Time after time, they ignore the calls and when they answer, they tell you to “hold” but in reality they send you to voice mail. I have left over a dozen voicemails and not even the decency of a response. After 2 weeks of non-responsiveness, I left work early, showed up and employee tells me cut and dry to wait at home for a response. Totally unacceptable.
I proceeded to contact a Sofia lady who allegedly ... Read More DealerRater - Apr 25, 2025
Purchased a 2016 BMW 428i recently. We live in Rhode Island and purchased the car in Miami Lakes. Without the help of Alexa in their Out of State Sales department we would never have pulled it off. She is attentive and actually PICKS UP HER PHONE when you call. I also want to say that the Sales Manager Eddie answered texts ON WEEKENDS and was knowledgeable and easy to deal with. And finally Oliver our showroom salesperson was polite and patient. I highly recommend Miami Lakes.
Luís V and Alexa helped us with the whole process and made it super smooth. Mustang was great and they even helped me with tires and did another inspection for me. Super great service, and they’re super helpful! Thank you!!
Guillermo Rodriguez had been amazing, and helpfull sales person. Very good knowledge. I am very happy with his help getting my Jeep
The best hospitality
(Translated by Google) Thanks to Jorge Colla for his attention and for explaining my options. (Original) Gracias a Jorge Colla por la atención y por explicarme mis opciones
I purchased a Dodge charger from Miami Lakes Auto Mall in Florida… I live in Ohio and had never purchased a vehicle out of state and online… I primarily dealt with Alexa from the out of state department and she made the entire purchasing process very easy… Overall, I was very pleased with the entire purchase process and am very happy with my car!!
Rj was a pleasure to work with very great service providers
(Translated by Google) Many thanks to Ernesto Hernández in the purchase of my new Jeep (Original) Muchas gracias a Ernesto Hernández en la compra de mi nuevo Jeep
RJ and Andrew were great and made the car buying a pleasure. Thank you for all you did for us!
Came from tampa to get a jeep gladiator ecodiesel and andrew and rj lade sure the process was seamless from going over numbers, giving me my best trade in price and best price for the truck was nothing less than an amazing experience!!!! 10 out of 10
Great servicioes with Carmen Rosado insurance agent at Kia for my new cars 🚘 Thanks you Mayra Ruiz, Chris Rodriguez and Shawn Motei for all your help and support
Thanks to Miami Lakes Automall Chevrolet, I was able to accomplish a dream of mine yesterday. I initially got in touch with Keyla Romero via telephone to inquire about the Chevrolet Colorado ZR2 who helped appoint me to a salesman who was able to work with me and get this dream going-- this gentleman, who became a good friend in the end, turned out to be Luis Mejia. Luis greeted me in a welcoming and accommodating manner, offered me a beverage while he spent his time retrieving the information on various models on the lot, and afterwards we found a ... Read More Google - Apr 18, 2025
(Translated by Google) Very happy with my new truck ❤️❤️ an excellent experience throughout the entire process thanks to Jorge Colla for everything ✨ the best seller of all, do not doubt that he will help you buy the car of your dreams 🫶🏼 (Original) Muy feliz con mi nueva camioneta ❤️❤️ una excelente experiencia en todo el proceso gracias a Jorge Colla por todo ✨ el mejor vendedor de todos , no duden en que los ayudará a comprar el carro de sus sueños 🫶🏼
What satisfied with service advisor Christopher from Chevrolet that man should get a raise for keep customer Satisfaction in great and also talk to Mitsubishi service manager Enrique was the worst manager I every seen did not give me the customer satisfaction and should be fired for moral ethics and lying about a coupon that Miami Lakes auto sent me.
(Translated by Google) Many thanks to Ernesto Hernández when purchasing my car (Original) Muchas gracias a Ernesto Hernández en la compra de mi auto
I had a great experience here at Miami Lakes Automall, Andy Reyes and Robert Johnson were a great help. Loved the experience.
(Translated by Google) Excellent service, thanks to Ernesto Hernandez for helping me with the purchase of my new car, I recommend it to you (Original) Excellente servicio , gracias a Ernesto Hernandez por ayudarme con la compra de mi Nuevo auto , se los recomiendo
Thank you Mitsubishi service dept . Greatly appreciated. Thank you for The good Job. And your service
The organization Sale of car parts is not convenient for customers. I paid for the part at the main entrance, to receive the parts I was sent to the warehouse located on the other side of the car dealership. However, at this warehouse it turned out that heavy car parts need to be received at another warehouse, which is located across the street in another building and does not have any signs. Receiving one part took me 40
Una experiencia maravillosa muy complacida con toda su atención y muy complacida con los precios y la rapidez con que hacen su trabajo los más duros de Miami los recomiendo al 100%
Albert and Kevin put together a great deal for me. Proud owner of my New Jeep Gladiator. Thank you guys!
I recently purchased a vehicle from Miami Lakes Auto Mall and had the absolute pleasure of working with Marco Martinez. From the moment I walked in, Marco provided outstanding customer service—friendly, professional, and genuinely committed to helping me find the right car without any pressure.
He took the time to understand my needs, answered every question with patience and knowledge, and made the entire process smooth and stress-free. Marco went above and beyond to ensure I got a great deal and left feeling confident and satisfied with my purchase.
If you’re in the market for a car and ... Read More DealerRater - Mar 31, 2025
RJ and Carlos were incredibly helpful and I am happy with my new vehicle 👍🏼
René María yasmany and rj are some of the best people that we have ever worked with very professional and fast service
Rj and alvaro were very helpful and i was in and out in no time AMAZING experience wouldnt go to any other dealer if you go ask for them
Very good service from Teo
I had a great experience at Miami Lakes AutoMall! The staff was professional, friendly, and very knowledgeable. From the moment I walked in, I felt welcomed and never pressured into making a decision. The sales team took the time to understand what I was looking for and helped me find the perfect car at a great price.
The financing process was smooth and transparent, with no hidden fees or surprises. They explained everything clearly and worked hard to get me the best deal possible. The dealership also had a great selection of vehicles, making it easy to compare different models ... Read More Google - Mar 29, 2025
Stay away from this dealership. They advertised a car on Carfax to have 27,612 miles. Actually it had well over 29,000. Now I’m closer to the 100,000 mile warranty kia offers. The next issue is the extended service contract. I pay $2300. I had 30 days to cancel. I have been trying for weeks. to find out what exactly is covered and now I realize I have to take the car to that dealership but it’s 150 miles away from where I live. I’ve tried on several occasions via text email phone calls never getting a response. My advice stick with a smaller ... Read More DealerRater - Mar 28, 2025
Teo, great job
Thank you Teo for all your help. Service as always was amazing
I recently had my oil changed at Miami Lakes Auto Mall, was attended by Teo, and I couldn’t be happier with the service! From the moment I arrived, the staff was professional, friendly, and efficient. They got me in and out quickly without any hassle, and they even did a inspection to make sure my car was in great shape. The waiting area was clean and comfortable. I will definitely be returning for future maintenance. Highly recommend!
I just purchased a vehicle from them as an out of state buyer. As you can imagine being out of state makes the whole process more nerve wrecking but Alexa and Nathaly were very responsive and very helpful at every step of the process. I received my car last night and I could not be happier. Thank you!!
(Translated by Google) Excellent service, thank you to Ernesto Hernandez for helping me buy my car, very attentive and patient, I recommend them. (Original) Excelente servicio, agradecer a Ernesto Hernández por ayudarme en la compra de mi auto , muy atento y paciente , se los recomiendo
Son reached out on an ADVERTISED unit on websites like Autotrader, Cars.com and EBay.
Immediately Kevin started to balloon the ADVERTISED price since son was paying cash (no financing) and no trade. Unit was a 2016 Buick that originally sold for just slightly more than Kevin’s price 9 years ago when new. That is without considering any rebates at that time, which were common.
Unit may have low mileage but clearly out of all warranty, used, sitting in lot for 75+ days, has light damage, and by no means a limited item.
It’s seems very close to, perhaps it is, ... Read More DealerRater - Mar 27, 2025
Rj and yoslen were very good best experience ever
Rj and yoslen Cool and generous, definitely would come back 😌
I wanted to thank Miami lakes auto mall on a Great price and service I received for my 2014 corvette.. Great deal for a beautiful car! They really took the time to work with me on getting a great price.. Special Thanks to Ethan, Tony, and their super helpful finance manager for helping me get this amazing car!
Rj and Andy gave very good service highly recommend these two
Albert and rj are the best these guys go above and beyond these guys make great things happen. The customer service is top notch
Had a great experience with Daniel Mondejar and Luis Mejia they did a great job most definitely I will recommend them both
Rj was very helpful and Kevin vigneron was the best very patient and professional
Rj was awesome. He really helped us get it done and take home the care we wanted for the right price. And Osly, was awesome. He was great at keeping up with us and helping find the right car. Best car sales experience.
Gabriel is the man! Just ask for him and the rest of your worries will be gone! He takes care of it all… and then some!
Excelente atención, Carlos Manuel el mejor vendedor que nos pudo atender, mil gracias Chevrolet por su amplio portafolio y claro siempre los recomendaré
(Translated by Google) Tremendous Team Carlos Garcia and Mihanys Santana😍😍😍😍😍😍 (Original) Tremendous Equipo Carlos Garcia y Mihanys Santana😍😍😍😍😍😍
Rj was absolutely helpful throughout the process of buying a car. 10/10
I was very well attended by the salesman Pedro Dean and also by Tony Soares, great professionals and very attentive, they helped me find the best Truck, with the price I wanted, I highly recommend Miami Lakes AutoMall Chevrolet, excellent the best
Miracle workers. These guys treated us like family and made the impossible, possible. With God's help . Thank you Tony and Carlos!!!
Jorge Valdez helped us and resolved our issue, very good service
Got the majority of my purchase completed over the phone with Chris Hernandez and he passed my over to Carlos Perez to complete the sale when I got there in person. Special thanks to Chris, Carlos, thwir manger Leo and Patino in Finance for making it a smooth sale.
(Translated by Google) Efficient and quality.. Good service from Lisandra and Pellegrin.. (Original) Eficiente y calidad..Buena atención de Lisandra y Pellegrin..
Michael and lisandra really heloed me out with mu new carnim a family member of irving and he directed me to the best staff ty again
(Translated by Google) Super attention from Pellegrin, Lisandra...100% (Original) Super atención de pellegrin,Lisandra...100%
Amazing attention and they took care of me well
If possible stay away from these people. They will charge you for mandatory options such as LoJack, etching, paint protection, recondition fees and the dealer fees. For new car cars I can understand the LoJack,etching etc but the used car already had items installed with the prior owner so they came with the car. They claim to add the paint protection and interior but they are not willing to give you any proof. They nickel and dime you. The “add ons” were roughly 3k and roughly 1.9k in fees.
Then they tell you oh only special certified mechanics from ... Read More DealerRater - Mar 15, 2025