Miami Lakes Automall Customer Reviews In Miami Lakes Fl
We feel good about the service that we provide. But, we don’t know how you feel until we ask. Let us know what you thought about your interaction with our dealership.
Miami Lakes Automall is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!
Shame on this "Dealership". We have a small family-owned mechanic shop. Purchased a transmission from Miami Lakes. Vehicle was towed back 4 Days later. Defective Transmission. Miami Lakes WOULD NOT warranty the transmission. After several weeks and multiple emails and phone calls, they sent the transmission. They refuse to offer any warranty on my labor, the fluid, or the reprogramming. I also had to send it to Kia to prove this was a defective transmission. My shop is now down $1200 because of Miami Lakes Automall and no one will take responsibility.
I purchased the transmission from Oricel Diaz, Parts ... Read More DealerRater - Aug 11, 2026
thanks to the vip manager Thaell and the rest of management for helping me acquire my new vehicle
Excelente servicio de Otto, si están buscando los mejores precios recuran a este dealer
Hi I just wanted to let you know about my experience with Miami lakes auto mall Dodge Ram service, I will not recommend to anyone that thinks about bringing their vehicle here in Maimi Lakes Auto Mall, Specially the service advisor Chriss Willcox, Very unprofessional, I had to literally help him look for the warranty number and phone so he could call, Not only that I had to go to the service dept several times to get an update on my vehicle, I texted Chriss several times and maybe once he texted me back, I had my truck in the ... Read More DealerRater - Jul 30, 2026
Purchased a Kia with Thaell over all great experience with him would highly recommend to friends or family
Thaell was amazing I absolutely adore my Kia K5 the big bad Wolfe grey is absolutely gorgeous! Come and see him he'll take good care of you!
Was able to get into my dream car thanks to the amazing job done by the new managers. If your in the market give them a shot
Jason Garcia was a great service advisor, it was great customer service and an excellent rep. He was very prompt with wanting to help I definitely recommend miami lakes kia service department.
A very rude and unpleasant person. I am a customer at Miami Lakes and went in for a service. He wanted to charge me $140 when there is an $89 coupon available on the website. When I showed him the coupon, he became angry, insulted me, and treated me very poorly. I believe this company should not employ people like this, as they create a very negative experience for customers.
(Translated by Google) I am truly grateful for the help I received from sales advisor Lorena Chang and financier Daniel. They are two spectacular people, and I would definitely do business with them again without hesitation, as they didn't rest until they helped me get the car I wanted. (Original) La verdad agradecido por la ayuda que me dio la asesora de ventas Lorena Chang así con el financista Daniel dos personas espectaculares sin duda alguna volvería hacer negocio con ellos con los ojos cerrados pues no descansaron hasta ayudarme a obtener el carro que deseaba.
Thank you Ernesto Guerra the salesperson, thank you Leo the manager and thank you mario the finance guy! They help me a lot
Rolando was amazing and Carlos was a pleasure to work with. Third vehicle in a row, its like dealing with family
(Translated by Google) Thanks to William Fundora and Pedro Dean for all their help in buying my car (Original) Gracias a William Fundora y Pedro Dean por toda su ayuda en la compra de mi carro
(Translated by Google) Today I am very happy with my car purchase. They were very generous and professional. I want to thank the salesman Alain Valdes, the manager Rene Ruiz, and the financier Michael Baez. (Original) Hoy estoy muy feliz con mi compra de mi carro fueron muy generosos conmigo y muy profecionales quiero agradecerle al vendedor Alain Valdes el manager Rene Ruiz y el financista Michael Baez
Fabian is a great guy, great place!
(Translated by Google) Wonderful experience with this talented Vella Dama 👌👌👌 (Original) Experiencia maravillosa con esta talentosa Vella Dama 👌👌👌
(Translated by Google) Thank you for treating us so well, we felt right at home. Many blessings to Lisandra and Luis the financier and René the manager. (Original) Grasias por atendernos tan bien nos sentimos como en casa muchas bendiciones a lisandra y Luis el financista y René el mánager
(Translated by Google) Excellent (Original) Exelente
Amazing service they are the best Carlos Perez Ermus is wonderful and Dany Diaz, helped me a lot.
(Translated by Google) René Ruiz, Luis Gerardo Mejía, and Armando Arratia helped me. I came with the idea of finding a car for my son that was comfortable and that I could afford, and they found a car that fit my budget. Excellent service, kindness, honesty, security, and above all, great empathy and very professional.
(Original)
René Ruiz Luis Gerardo Mejía Armando Arratia Armando me ayudó vine con la idea de buscar un carro para mi hijo que esté como y que yo pueda pagar y ellos me buscaron un carro que se acomodara al presupuesto que yo ... Read More Google - Jun 13, 2026
(Translated by Google) Thanks to Ernesto Guerra the salesman, Leo the manager, and Pedro Dean the financier, for their excellent service and special treatment! (Original) Gracias a Ernesto Guerra el vendedor, a Leo el manager y a Pedro Dean el financista, x sus excelentes servicios! Y su trato especial
Ernesto fontrodona and the team at Miami Automall were amazing! I had a terrible experience at a different dealer, and they came in and absolutely saved the day. I am so grateful to them and so happy with my new car.
William Fundora was amazing, he truly made the process that much easier. Not only did he provide great service but he was an exceptional person to work with especially given I was already nervous about getting a new car for the first time in a while. I truly recommend anyone to come and talk with William! He was truly an amazing person.
(Translated by Google) Thanks to Lisandra for the help and attention, I'm happy with my new car (Original) Gracias a Lisandra por la ayuda y la atención, complaint feliz con mi nuevo carro
Rosa Rosado The best today! Miami Lakes Agent
Best place to service your car!!
I am having the same experience that dsingman72 wrote about. After multiple texts, voicemails, e-mails and certified letters to finance and management I received one phone call and I was hung up on after 18 minutes. I learned the customer is never right. I have emails from their vendors documenting that some of the services I bought were never purchased and/or provided by the dealership or they were different companies than I what I agreed to on the buyers sheet. I've been requesting cancelation of policies within my 30 day window and they are non-responsive. I strongly urge you to ... Read More DealerRater - Jun 12, 2026
Really good treated me , Richard and Christopher was a really good person helping me to find a good car and prices , financial method was really good , thanks to all of them I have a new 2026 pick up truck
(Translated by Google) Today, June 11th, I want to thank Lorena for helping me fulfill my dream of owning my own car. I am more than happy with her advice and exceptional service. She is a wonderful person, and I will always cherish her friendship and recommend her 100%. Thank you so much! (Original) Hoy 11 de junio quiero agradecer a Lorena que me ayudo a cumplir mi sueños de tener mi carro mas que feliz por su asesoramiento con una atencion muy especial es una gran persona me llevo su amistad y la recomiendo 100% Muchas gracias
Great experience! In and out with my wife’s new car. She’s super happy. Ask for Ernesto! Daniel was great helping with the financing and Tony is the best sales manager around. Truly grateful.
We were assisted by Myles Cure and he was very professional, respectful and paying attention to what we were saying. He guided us through every step , not rushing or slowing down the process. All this also applies to the financial officer José Gravata, that offered an excellent service. Yes , you still need to negotiate ,but they don't push it or rush you .Very happy with this experience.
Today I was in Miami Lakes Auto Mall for an oil change and tire rotation, the excellent services of the service advisor Mr. Armando Escudero and the mechanic Damian I always leave satisfied with the work congratulations.
Worst experience ever; definitely will be avoid to do business with any of these dealers chain. Trying to reach a responsible person on finance dept and all I got are incorrect address or voicemail only, which NEVER received a call back.
Very quick and efficient service was done. service team was very professional they did a great job
I was very disappointed that my car had not been thoroughly cleaned. The floors had been vacuumed, but there were food particles in the back seat and scuff marks on the dashboard and seat backs from feet being put on them. I felt it should have been detailed or at least thoroughly cleaned and polished.
mala atencion con los papeles incompletos no me gusto la atencion no voy mas y la junta de la puerta del carro tiene problemas
Vehicle was ready a lot sooner than I expected. My only complaint was that there was no coffee in the waiting room.
Myles was amazing. My finance guy got me in and out. I am so happy with my new car. Great experience.
Miami lakes Chevrolet, was an easy process walked in had one salesman, he wasn't pushy news understanding. I personally would recommend if anyone to lease or finance their vehicle from the dealership.
They really help me and did not til I had a vehicle I’m very satisfied
People were very king and professional and did all process very fast. Was very good
Excellent service in every aspect. Francisco truly did an excellent job. I'm very grateful and highly recommend him.
Let me start of by saying this dealership is an absolute joke. I found them because they have a Jeep Grand Wagoneer that is advertised on cars.com. I am looking to purchase. To start I had to call the dealership 5 times to get a sell associate to take my call. Three times I was transferred to voicemail and hung up on once. That alone should have raised red flags, and it only gets worse. When I finally got transferred to Alexa, who is the out of state sales associate she was very unprofessional and rude. I stated that I ... Read More DealerRater - Feb 19, 2026
Worst dealership in America. Went in looking for a Chevrolet Tahoe. Looked at 2. First one had a faulty Carfax report that popped up when I was about to sign the contract, stating it had a rebuilt engine. They still tried selling me the defective vehicle. I refused so they found another one that had low mileage for the year. Went to look at it, the entertainment screen in the back of the passenger seat was smashed like someone’s head crashed into it. They still tried selling me that stating it’s only about $1k to replace it. I should ... Read More DealerRater - Feb 19, 2026
I have no words to say about this dealer. Just do what it has to do
We purchased a Mitsubishi vehicle and were assisted by Redy Vazquez, who thoroughly explained all our questions regarding the car and the purchasing process. I highly recommend him to anyone looking to buy a vehicle at this dealership.
Me estafaron pero el fallo fue mío que firme confiando en lo que me dijeron sencillamente perdí más no nca en mi vida pongo un pie en ese dealer que disfruten su victoria se lo merecen jugaron sucio pero ganaron muchas graciaz
Excelente servicio por parte del equipo de marcel y pantin. Compramos el carro que queríamos y todo gracias a ellos, super recomendados
Was there at Sunday @8:20am cause they open at 9am. Waited until 9:15 when a transporter that moving cars to other location us that was waiting that they don't open on Sundays. I called the service department which the automated answering said that they are closed on Sundays mind you there is a big sign by the gate that say they open at 9 on Sunday. Mind you was the second car there, so I left and went to Homedepot across the street. When I was done there I seen Miami Lakes Auto Mall garage doors where open. I drove over ... Read More DealerRater - Feb 11, 2026
Got in and out got my oil changed great service ,Mesa, ihosvany took good care of my truck !
The guy at the service department was great to work with, had me in and out in a short time.
Terrible service. I was there from 7 in the morning to have two recalls done, and first of all, the technician hadn't even arrived yet, even though he had an appointment with a customer. A supervisor did one of the recalls, and everything was fine up to that point. Then, around 10:30 in the morning, they told me I had to wait because my car wasn't ready yet, that it still needed a little more work. It turns out they never did the second recall because I was sitting there all those hours watching the car. When I went to ... Read More DealerRater - Jan 30, 2026
The services was very well, and organized from the salesman (Redy Vazquez) very professional and easy to understand about what we needed. Also the manager and financial (Christ), they were very professional and honest. Thanks to them for my purchase of ours new Mitsubishi Outlander 2025.
I want to comment on the great service of Mr. Armando Escudero, who is my service advisor at Miami Lakes Auto Mall. He was waiting for me because I had a prior appointment, he attended to me quickly, and my car was ready in about 30 minutes. He is a very professional and attentive person. I also want to include the service guys, thanks.
Victor Heredia the general manager was amazing to work with and also Jose Gravata my sales associate did a magnificent job.
They completed the service Faster as expected. Miguel Suarez assisted me in a very professional manner
Good communication. Pretty fast only but was that financing didn’t work out how I wanted to but it was similar.
I had a very pleasant experience at the Mitsubishi service center. Jorge & Enrique were very helpful, friendly & knowledgeable. My issue was resolved without having to leave the car. I’d definitely recommend them, 100%.
AVOID AT ALL COSTS!!! Complete scammers.
I would NEVER EVER EVER do business with anyone associated with Miami Lakes Auto Mall and especially not Miami Lakes Kia. Beware of the finance manager Lance, he is a complete liar. Was lied to and misled throughout the entire process, expensive things “bundled” into the price without telling me about any of them. You are essentially PAYING for a third party to collect your driving data and sell it.
Also the service contracts are completely worthless you are told that they cover all oil changes etc but only cover one every 10k miles, ... Read More DealerRater - Dec 1, 2025
This dealership has been the worst with service. Since I purchased the vehicle I’ve had nothing but issues. A couple days after purchasing I brought the truck in to get looked at and was told nothing was wrong with the vehicle. After coming back to speak to another service advisor I was told the vehicle had transmission problems and was told to leave the car so they can further look at the vehicle and then order the parts for the truck,drove for 3 months with a bad transmission, and then later on was fixed. Then I brought the truck ... Read More DealerRater - Dec 1, 2025
This dealership is by far the absolute best recommend 100 percent!! Ask for Juan Carlos Acevedo he will make sure you get the best deal possible.
Don’t buy here they sold me a lemon trying to contact them because was ship and they all act as if they so busy to answer phone
Brandon the car salesman lied about the condition of the vehicle he was selling to me and I found out myself the true condition of the vehicle. I definitely will be reporting this!
Purchased a Mitsubishi Outlander 10/14/2025. Althought the dearler charged me $995 for dealer prep, the vechicle had a layer of dirt on the exterior when I was handed the keys. I told the salesperson that the car was not clean and that there was also a layer of dust on the rear window. He took the vehicle back to clean it and after wating another 15 minutes, he came back and told us the prep people had gone for the night. When I pay $995 for dealer prep, I expect the vechicle to be in pristine condition when I drive off the lot. After ... Read More DealerRater - Oct 17, 2025
It was a pleasure to do business at Miami Lakes Chevrolet. I would like to recommend Jorge Valdes as a professional and polite salesman that provided me with all the information I needed before making my final decision.
Also, I recommend this dealership to anyone wanting to buy a car. Great guys at the financial department! Awesome team!
Fue un verdadero placer hacer negocios en Miami Lakes Chevrolet. Recomiendo a Jorge Valdes como un vendedor respetuoso y profesional que me ayudo con toda la informacion necesaria para poder tomar mi decision. Recomiendo este dealer para la compra de su auto. ... Read More DealerRater - Oct 14, 2025
Rude and disrespectful is an understatement! These people gave me a weeklong runaround and are absolutely not responsive at all. Just a bunch of rude and arrogant sales people that have zero interest in selling you a vehicle! And if they do respond to you it takes over a day for an answer! No thanks! Plenty dealerships out there but this one is definitely not the one I want to spend my hard earned money on!! PLEASE MAKE YOUR RESEARCH BEFORE BUYING FROM THEM! Read the reviews! I’m not the only one that had those issues with them
Mi nombre es Ramsy Ramirez ,fui al dealer hace 15 días y me atendió el senor Hugo personalmente y mi opinion sobre su trato y sobre su equipo de trabajo es FANTASTICA, son muy profesionales todos, gracias senor Hugo por solucionar el problema de mi camion en la ventanilla del conductor. Estoy muy contento y muy agradecido. Bendiciones.
Very nice experience! Everything went smooth, a pleasure to do business with. Will definitely be back.
The experience at this dealership was great! My Services Advisor Mr. Talavera Was amazing. I always recommend this place excellent services.
It was a fast deal.Really thankfull.they offered coffe and water in a very nice manner.
Had a Kia. Took it to fix a leaking coolant issue and overheating. Spent thousands and they couldn’t find the issue but kept charging me. After that it still leaked and I was told “well leaking coolant isn’t an issue and it’s a Kia” never again
🚨🚨🚨🚨: Deceptive Warranty Practice and No Refund- Avoid this Dealership!
I recently purchased a used vehicle at the Mitsubishi and was upsold several extended warranties by the finance manager, Christopher Yu. Per the contract, I had 30 days to cancel for full refund. I decided to cancel just 7 days after the purchase and emailed Christopher directly as instructed . He responded confirming receipt of my cancellation request, which gave confidence it was handled.
A week later (14 days post-purchase), I returned to the dealership to have 2 tires installed that where included in my deal. During that visit, Christopher assured me the refund process was ... Read More DealerRater - Sep 3, 2025
Excellent service, the car was as described aside from the key, other than that I was very pleased.
Great dealership, fantastic service department. I would recommend seeing Giovanni for all your service needs. He cares , he is dedicated and very accommodating.
Myles and Alejandro were fantastic! Very friendly and knowledgeable. We will definitely come back to get our next vehicle. Highly recommended. Thank you Myles and Alejandro for treating us so well!
A Masterclass in Deception: My $30,000 Mistake at Miami Lakes Auto Mall
If you enjoy being lied to, manipulated, ignored, and ultimately defrauded, you’ll love Miami Lakes Auto Mall.
My experience with this dealership was not merely unpleasant — it was Kafkaesque. I arrived for a scheduled appointment to purchase a specific car. No one knew who I was or why I was there. After considerable confusion, I was informed the car had already been sold — a textbook bait-and-switch.
They offered me a different vehicle, which I ended up liking. We negotiated for hours, settled on a price, and I was ... Read More DealerRater - Jul 24, 2025
Everything about buying the vehicle was made easy. They have so many options to choose from. I am thankful to have found mine with this dealership.
When you go to do the financial paper work they blast you with so much music you can’t hear yourself ask questions. If you ask them to lower it they act like you are crazy. Terrible finance and closing team.
Espacio en construccion, un poco incomodo. Atencion bastante rapida y profecional. El vendedor excelente al igual que el financista. El SUV lo recibi sucio por dentro, lleno de polvo y con basura (envoltura de galletas) en la guantera del medio. Tambien debajo de las alfombras nuevas estaba sucio lleno de tierra sin aspirar. Necesitan supervisar ese proceso sobre todo cuando espere el auto por 6 horas.
They refuse to provide a build sheet for me as an out of state buyer. Just be honest but from the reviews I see that is way too much to ask. Good luck with this type of no response. I called back to be put on hold and then they hung up. They probably don’t like a buyer with straight wire. No room for them to scam you! Typical dealership. Sad really
🚨 WARNING: THIS DEALERSHIP IS SCAMMING CUSTOMERS – KIA MIAMI LAKES
If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I don’t want anyone else to go through what I did.
In May 2024, I bought a 2024 KIA Sorento from this dealership, trading in my Jeep Cherokee as part of the deal. The contract we signed clearly stated that the dealer would pay off my loan balance of $15,278.00. However, they only paid $14,980.33 — leaving a difference of $297.67 that I had to pay out of pocket. A ... Read More DealerRater - Jul 3, 2025
Excellent services and they do a great job and any questions you have they answer
I came to the Miami Lakes Chevrolet dealership to select and purchase a new truck. Jorge happily helped me with the selection and purchase of the vehicle. The entire process was enjoyable, and I highly recommend this dealership.
I had such a fantastic experience at Miami Lakes AutoMall, thanks to Miles and Lance! Miles was incredibly personable and attentive, making sure the vehicles I wanted to see were ready. He was super quick to find answer all my questions and kept the process moving smoothly. Then, Lance, the F&I Manager, really took the time to thoroughly explain every detail of the deal, ensuring I felt confident in my decision. For anyone looking to make their vehicle purchase a breeze, I highly recommend this dealership – just be prepared with your desired vehicles and communicate that beforehand with ... Read More DealerRater - Jun 12, 2025
My name is Antonio Owens, and I am writing on behalf of my wife, Jessica Lugo, who recently experienced an ongoing and deeply troubling issue with a 2023 Chevy Malibu she purchased on March 18, 2025, from Toyota of Hollywood Used Cars on State Road 7.
At the time of purchase, the vehicle had only 19,000 miles—a nearly new car by any standard. However, what followed was nothing short of a nightmare, and most importantly, a series of life-threatening mechanical failures that have not only compromised our safety but also shaken our faith in the dealerships and manufacturers responsible.
On May 4th, while driving ... Read More DealerRater - Jun 4, 2025
Hi I’m really happy with you guys you guys always give me good services?
I had a great experience buying my new 2025 chevy Silverado. Great prices and discounts!
The sales Representative Ernesto Frontodona was very profesional , respectful and well Knowledge about our desire and the type of car we need. I recommended 100% He answered all our question regarding the car ,the price and the Financing process, besides he speak both languages Spanish and English. I will be back to your dealer without any doubts.
Favio Rozada sales rep ,Finance representative and insurance representative were an outstanding team in allowing me to join the Kia family at the Miami Lakes dealership. We'll never go elsewhere after experiencing the professional curiosity that all customers show expect when buy a new automobile. Thank you team members. You deserve a shout out !!!
Dealership and management is not good. I have been trying to contact them for over 3 weeks. The parts department staff has no customer Service etiquette. Time after time, they ignore the calls and when they answer, they tell you to “hold” but in reality they send you to voice mail. I have left over a dozen voicemails and not even the decency of a response. After 2 weeks of non-responsiveness, I left work early, showed up and employee tells me cut and dry to wait at home for a response. Totally unacceptable.
I proceeded to contact a Sofia lady who allegedly ... Read More DealerRater - Apr 24, 2025
Thank you Mitsubishi service dept . Greatly appreciated. Thank you for The good Job. And your service
Una experiencia maravillosa muy complacida con toda su atención y muy complacida con los precios y la rapidez con que hacen su trabajo los más duros de Miami los recomiendo al 100%
I recently purchased a vehicle from Miami Lakes Auto Mall and had the absolute pleasure of working with Marco Martinez. From the moment I walked in, Marco provided outstanding customer service—friendly, professional, and genuinely committed to helping me find the right car without any pressure.
He took the time to understand my needs, answered every question with patience and knowledge, and made the entire process smooth and stress-free. Marco went above and beyond to ensure I got a great deal and left feeling confident and satisfied with my purchase.
If you’re in the market for a car and ... Read More DealerRater - Mar 30, 2025
Stay away from this dealership. They advertised a car on Carfax to have 27,612 miles. Actually it had well over 29,000. Now I’m closer to the 100,000 mile warranty kia offers. The next issue is the extended service contract. I pay $2300. I had 30 days to cancel. I have been trying for weeks. to find out what exactly is covered and now I realize I have to take the car to that dealership but it’s 150 miles away from where I live. I’ve tried on several occasions via text email phone calls never getting a response. My advice stick with a smaller ... Read More DealerRater - Mar 28, 2025
Excelente atención, Carlos Manuel el mejor vendedor que nos pudo atender, mil gracias Chevrolet por su amplio portafolio y claro siempre los recomendaré
If possible stay away from these people. They will charge you for mandatory options such as LoJack, etching, paint protection, recondition fees and the dealer fees. For new car cars I can understand the LoJack,etching etc but the used car already had items installed with the prior owner so they came with the car. They claim to add the paint protection and interior but they are not willing to give you any proof. They nickel and dime you. The “add ons” were roughly 3k and roughly 1.9k in fees.
Then they tell you oh only special certified mechanics from ... Read More DealerRater - Mar 15, 2025
Second time my car goes with a check engine light . Back with a check engine light in less than 24 hours of getting it back
Great customer service, you don’t feel any pressure like in other dealers. They cater to your wishes and they try to get you a great deal without any hiccups. Our salesman is Brandon Reib.