Posts Tagged ‘j.d. power’
The Kia Niro EV has been slow to build as much attention as its hybrid and plug-in hybrid counterparts stateside, but overseas it has been selling like hot cakes. Maybe the name of a well-known company for reviewing and conducting studies on the latest new vehicles will get people talking. Well, it’s just in time for J.D. Power & Associates to put their automotive department to work and collect all the latest data for the J.D. Power 2021 Electric Vehicle Experience (EVX) Ownership Study, focused on ranking the number one electric vehicle (EV) among all other mass-market brands available today.
When it comes to J.D. Power studies, every study works by sending out surveys to owners and lessees of EVs who have purchased or leased the vehicle for at least 90 days. So, like any other study, the EVX study comes from survey responses from 9,632 owners of 2015-2021 model year BEVs and PHEVs between October and November 2020. Conducted in partnership with PlugShare, the leading EV driver app maker and research firm, J.D. Power was able to make quick work of this study to find the leading models and brands.
It’s that time of year again! Automobile organizations and publications may hold awards and compile lists all year ’round, but J.D. Power & Associates is just beginning to release the results of their studies. J.D. Power & Associates, a household name to some, is a global leader in consumer insights, advisory services and data and analytics. Conducting a multitude of studies in various industries, many look to J.D. Power to learn about the quality of new automobiles on the market every year. One study, in particular, the J.D. Power Initial Quality Study, examines how well a vehicle holds up during the first 90 days of ownership.
Not solely based on the experience of a panel of judges, J.D. Power gets their results by sending out surveys to owners and lessees of new model-year vehicles within 90 days of the owner or lessee buying or renting that vehicle. Now in its 34th year, J.D. Power redesigned the survey, making it the fifth-generation. Made up of 233, the survey breaks down vehicle questions into nine vehicle categories: infotainment; features, controls and displays; exterior; driving assistance (new for 2020); interior; powertrain; seats; driving experience; and climate. At the end of the survey, vehicles own a score of problems per 100 vehicles, or PP100, where the lower the score the higher the rank. A total of 87,282 surveys from purchasers and lessees of new 2020 model-year vehicles made up the results.
Kia Motors is one automaker that has always been on top of things. With a lineup that’s ever-growing with alternative fuel options, Kia Motors is set to become an all-electric automaker with concepts like the upcoming Kia Futuron. With the automaker placing a focus on purpose-built vehicles, sedans, and even micro electric vehicles, what comes next from Kia Motors is anyone’s guess. There is another part of technology from Kia Motors that’s also been slowly growing, and it gives consumers a whole new way to “connect” with their automobile. It’s the UVO infotainment system, and it has the attention of a renowned name in the automotive world – J.D. Power.
The Kia UVO infotainment system has come a long way. What started as a simple infotainment system that did most of the basic things – play music, navigate, make phone calls – the system eventually evolved. Although Kia Motors isn’t known to hold out on high tech for high-end trims, the new UVO system actually wasn’t made available on all trims of some of the new models. The new 2020 Kia Telluride and 2020 Kia Seltos offer the UVO but depending on the trim consumers may get a different version.
Almost a year ago, Kia Motors was named by J.D. Power at the end of their 2018 U.S. Multimedia Quality and Satisfaction Study, but that wasn’t the only recognition the automaker received that year, and the pattern has continued in 2019. Two vehicles by the automaker, the Kia Rio and the Kia Forte were ranked highest in the small mass market segment and compact mass market segment, respectively. With 2019 wrapping up, J.D. Power continues to complete the many studies they conduct every year. Just a few months ago (July 2019), the Kia Forte was named the Highest Ranking Compact Car in the 2019 J.D. Power APEAL Study, and the month before, Kia Motors was the highest ranked automaker during the 2019 J.D. Power and Initial Quality Study. Now we’ve come full circle, because the 2019 J.D. Power U.S. Multimedia Quality and Satisfaction Study has concluded, and the Kia Soul has been awarded the title of Best Multimedia Quality in the compact car segment.
2019 J.D. Power U.S. Multimedia Quality and Satisfaction Study
Let’s do a little review. The J.D. Power U.S. Multimedia Quality and Satisfaction Study was designed to provide a better understanding of vehicle owner experiences based on the quality, design, and features of their automotive sound system, including hands-free features such as voice command. A lot of the focus is placed on “things gone wrong” and “things gone right,” all of which can be derived from a survey sent out to car owners.
Kia Motors has been getting a lot of good news lately, and we’re just going to keep hearing more with this automaker. The most recent news comes from trusted organization J.D. Power. As we enter the second half of 2019, J.D. Power will be releasing more and more data collected from its various studies. Today, we’re taking a look at the results of their 2019 Automotive Performance, Execution and Layout (APEAL) Study, and the Kia Forte compact sedan, one of Kia Motors America’s best-selling models, earned an award and was the highest ranked vehicle in the compact car segment.
The 2019 J.D. Power APEAL Study
Every year, the J.D. Power APEAL Study is conducted. This year, the study spanned from February 2019 to March 2019. Surveys were sent out purchasers and lessees of new 2019 model-year vehicles after at least 90 days of ownership. Out of all the surveys sent out, nearly 68,000 surveys were completed and returned. Taking a more emotional approach to the study, the 2019 J.D. Power APEAL Study measures an owner or lessees’ emotional attachment and level of excitement in relation to their vehicle, from applying pressure to the throttle and the vehicle’s response to their satisfaction with the vehicle overall. To build a complete picture of this, the study is based on more than 90 vehicle attributes that fall into ten categories: driving dynamics, visibility and safety, engine/transmission, audio/communication/entertainment/navigation, seats, HVAC, exterior, interior, storage and space, and fuel economy.
With so many new vehicle models coming out in just the past few years, consumers are getting more options than ever when it comes to buying a new car. Although it’s always nice to have options, sometimes too many can give one a bit of a headache. That’s why organizations like J.D. Power and Associates compile and analyze data to find vehicles that not only provide consumers with quality, but also long-lasting value. To do this, J.D. Power conducts the Initial Quality Study every year. For the past few years, Kia Motors has earned its place in the top 10 during past J.D. Power Initial Quality Studies, having earned the top spot in 2015, 2016, 2017, and again 2018 as the highest non-luxury brand with the fewest issues over time. In 2019, Kia Motors does it again.
J.D. Power and Initial Quality Study
It sounds funny, right? Kia Motors is the “highest non-luxury brand with the fewest issues over time.” When J.D. Power conducts the Initial Quality Study every year, quality is determined by the number of problems a vehicle experiences per 100 vehicles (PP100) during the first 90 days of ownership. Every study is performed with a collection of data via surveys sent out to purchasers and lessees of new model-year vehicles who were surveyed after 90 days of ownership, this year of course focusing on 2019 model-year vehicles. The 2019 U.S. Initial Quality Study was based on 76,256 responses received from a 233-question survey that was sent out. Consumer responses were then placed into eight categories for their PP100 score: Exterior, Seats, Driving Experience, Engine/Transmission, Features/Controls/Displays (FCD), Interior, Heating, Ventilation, and Air Conditioning (HVAC), Audio/Communication/Entertainment/Navigation (ACEN).
All this good news coming from Kia Motors has us rolling over with glee. In the span of a single week, not only did the sporty Kia Stinger earn the first-ever “Engineering Award for the Highest Rated All-New Vehicle” from J.D. Power, but a special edition of the Stinger has been released, making its debut in New York with a racy look and dynamic all-wheel drive technology. Enthusiasts rejoice! Sports cars are here to stay with Kia Motors going GT.
Limited Edition Stinger GTS
The new Limited Edition Kia Stinger GTS is one of several special editions released by Kia for the Kia Stinger. In 2018, a year after its release, three special edition Kia Stinger models were introduced to the auto market. Now, nearly two years into its success and the Kia Stinger continues to be a crowd favorite as Kia’s highest performing sport sedan. Not only has the Stinger established itself as a true competitor in the sport sedan segment with strong sales figures, but it has also changed the face of Kia Motors. It turned the automaker into a sports car company, and the technology inside the Kia Stinger GTS shows.
The first-quarter of 2019 has just passed us and we’re already scratching our way through the rest of the year. One automaker, Kia Motors, shows no sign of slowing down as they continue to over-perform. With the automaker releasing the 2020 Kia Telluride in March 2019, their largest SUV ever, their sales were spearheaded by the Kia Telluride and landed Kia Motors their best first quarter performance for Kia Motors since 2016. It’s not the only vehicle consumers love. The Kia Stinger is still making rounds, winning a first-ever award from J.D. Power, and the Niro PHEV won a Best New Car Award.
Kia Stinger and J.D. Power
When someone says “first-ever”, one could imagine that this means the occasion was so great, it needed its own recognition and celebration. So when a company like J.D. Power holds their first-ever “Engineering Award for the Highest Rated All-New Vehicle”, there’s clearly something important brewing in the auto industry. The J.D. Power Engineering Award for Highest-Rated All-New Vehicle combines the results of two well-known J.D. Power studies that Kia Motors continues to rank highly on. Kia Motors was the leading auto brand for the 2018 Initial Quality Study (IQS), and their Kia Stinger won the Compact Premium Car segment for the 2018 J.D. Power APEAL Study.
Woo, Kia Motors is gaining all sorts of recognition these days. Just back in September, J.D. Power named the Kia Stinger and Kia Optima during their 2018 Tech Experience Index Study. Apparently, they’re still collecting and analyzing the results of other studies, because two vehicles from Kia Motors have been named again. This time, J.D. Power is taking a good look at multimedia systems, their quality, and customer satisfaction.
J.D. Power U.S. Multimedia Quality and Satisfaction Study
Bit of a long name there, but this study is another one for the books. The J.D. Power U.S. Multimedia Quality and Satisfaction Study is conducted every year to correctly analyze vehicle owner experiences with the quality, design, and features of their automotive sound system, including the hands-free features we love to use, although they may not always hear us correctly. “No, Alexa. Shut up, Alexa.”
This study allows J.D. Power, and the survey itself, to hone in on audio/multimedia system quality and when things go right, or things go wrong. Automakers must love these studies – in a not so ironic way. It’s a great way for them to learn about their technology and how their consumers feel about them. Plus, it’s a useful tool for consumers who are set on getting top-notch quality and technology when car shopping.
Not too long ago, J.D. Power released the results of the 2018 U.S. Initial Quality Study, and Kia Motors was leading the auto brand with several vehicles ranking highest in their respective segments. Now, J.D. Power is releasing the results of their 2018 Tech Experience Index (TXI) Study, and Kia has two more vehicles ranking high. It’s not just Kia though – all automakers are waking up to smartphone integration and technology in vehicles today.
Are you aware of Uconnect 4, the next generation of the popular Fiat Chrysler Automobiles (FCA) infotainment system? J.D. Power talks about the features of Uconnect 4 specifically when reviewing the results of the TXI Study. Uconnect 4 is an infotainment system that can literally mirror the display of one’s smartphone onto their touchscreen. It’s a whole new ball game compared to Apple CarPlay and Android Auto, and the numbers are practically yelling.
So, we talked about the pros and cons of factory-installed systems, but it seems that most consumers aren’t so thrilled about them. Our bad. According to the study, 19% of new-vehicle owners who have factory-installed navigation don’t use it, and 70% of these consumers rather use another device instead, like their smartphone.
“This rapid adoption of smartphone mirroring is the unavoidable outcome of consumers thinking that automakers are being outperformed by smartphone software providers in certain areas…Most consumers consider phone systems better for navigation and voice recognition—and they’re free. ‘Better and free’ are hard to compete with, so automakers will inevitably have to cede this territory and will be much better served by focusing on areas where they are the exclusive provider—like driver assistance and collision avoidance—and continue to hone those systems.” – Kristin Kolodge, Executive Director of Driver Interaction & HMI Research at J.D. Power.
The study, now in its third year, is based on a survey of 20,000 vehicle owners and lessees, 14,800 of which responded, who purchased or leased a new 2018 model-year vehicle in the previous 90 days that is an all-new or redesigned model within the past three years. Conducted from February to July 2018, the TXI Study measures owners’ experiences, utilization, and interaction with 38 driver-centric vehicle technologies at 90 days of ownership. The major technology categories analyzed in the study are entertainment and connectivity; comfort and convenience; driving assistance; collision protection; navigation; and smartphone mirroring.
There were some nice key findings in the results of the study:
– Consumer satisfaction has improved across all categories, with scores in comfort and convenience improving the most.
– Most consumers learn more about apps like Apple CarPlay and Android Auto on their own, versus what sales people at dealerships teach them.
– Consumers are aggravated by intrusive safety technologies, such as lane-keeping i.e. Lane Keep Assist.
– It should be obvious, but the more satisfaction a consumer gets out of their vehicle, the more likely they are to recommend it to others, about 94% of them.
For 2018, the Kia Stinger was ranked highest in the compact premium vehicle segment, and the Kia Optima ranked highest in the midsize vehicle segment. Oh yeah, represent! Luckily for you, we did a comparison of the Kia Stinger and Kia Optima not too long ago, and they’re both amazing vehicles. Check it out!