Tag Archives: j.d. power


Kia Ranks High in J.D. Power 2022 TXI Study

It’s that time of year in the automotive industry. Every week or so, it seems like another organization comes out of the woodwork to announce their “Best of” lists, top picks, competitions, and study results. What a time to be a consumer in the market for a new car. The results of each of the above can make or break a consumer’s decision to purchase a certain vehicle model, and automakers are always excited to see how well they do in the rankings. Speaking of rankings, the J.D. Power 2021 U.S. Tech Experience Index (TXI) Study recently concluded, and Kia Corp scored very high, along with its parent group (Hyundai Motor Group; HMG) and teammate Genesis. In fact, Genesis ranked highest overall and in the premium car category, whereas Hyundai ranked highest in the mass market category, followed by Kia.

“Kia is still beaming over its impressive rankings in the J.D. Power VDS and APEAL studies, and being recognized among the most innovative brands cements Kia’s status as a universal leader in the industry…With such high customer satisfaction in a variety of areas including design, dependability, and now innovation, we will not rest on our laurels and will continue to drive forward in all areas of development.” – Steve Center, COO and EVP, Kia America

Like most studies by J.D. Power, the results of the study come from 110,827 survey responses from owners of new 2021 model-year vehicles who had at least 90 days of ownership. Fielded between February through July 2021, the study complements the J.D. Power Initial Quality Study (IQS) and the J.D. Power Automotive Performance, Execution and Layout (APEAL) Study, two studies where Kia Corp also shines brightly. To make sure we’re getting all the information, the TXI Study analyzes 36 technologies, divided into four categories: convenience; emerging automation; energy and sustainability; and infotainment and connectivity. Scoring was based on an Innovation Index, so we’re not clear how the study got the scores it did. Simultaneously, the classic 1,000-point scale remained, where the score here would translate into PP(X), or problems per vehicle, followed by X-out-of-100. The goal here is to get a low number.

So, for the J.D. Power TXI study, it’s actually the highest number one would look for in the Innovation Index score. This is why Genesis ranks highest overall and in the premium segment with a score of 634. Hyundai ranks highest in the mass market segment with a score of 519, and Kia earned a healthy 510 points.

In addition to these high rankings, two vehicles were also ranked highest for their Tech Category. In Emerging Automation, the Top Mass Market Model is the Hyundai Elantra. For the Infotainment and Connectivity category, the Kia K5 was rated as the Top Mass Market Model. Wow, the K5 isn’t just a new sports car replacing the optima, it’s tech-savvy too! With Apple CarPlay, Android Auto, Bluetooth wireless technology, voice recognition, steering wheel-mounted controls for phone, audio, and cruise control, features only get better past the base LXS trim, adding a wireless phone charger, and SiriusXM Satellite Radio on a 10.25-inch touchscreen display with navigation and Kia Connect (8-inch screen on the LXS). If this all sounds good, then head on over to Miami Lakes Automall for a new 2022 Kia K5, the most recent sports car from the automaker.

Photo Source/Copyright: Kia Media

Kia Niro EV Ranks Highest in 2022 J.D. Power EVX Study

Every year, J.D. Power holds various studies to find the satisfaction of consumers with vehicles in the auto market. Whether the study is to measure the initial quality of a model, or how well its infotainment and technologies work, J.D. Power has covered it. In recent years, Kia Corp has appeared high on the list of ranked automakers in recent studies, such as the 2021 J.D. Power Initial Quality Study (IQS) and the 2021 J.D. Power Automotive Performance Execution and Layout (APEAL) Study. In fact, just this year, Kia Corp ranked the highest in the J.D. Power 2022 Vehicle Dependability Study. It’s time to add another feather to that cap, because the J.D. Power 2022 Electric Vehicle Experience (EVX) Ownership Study has recently concluded, and the Kia Niro EV has taken top honors in the mass market category for a second-year-in-a-row.

“Kia is committed to offering a diverse line of vehicles with convenient services that deliver an excellent ownership experience…Consecutive wins in the EVX Ownership Study reinforces Kia’s leadership as the brand prepares to introduce additional electric passenger vehicles, SUVs and MPVs across several segments by 2027. The all-new EV6 joined Niro in Kia’s all-electric lineup, helping elevate the brand to record February sales.” – Sean Yoon, President & CEO, Kia North America, Kia America

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Kia Ranks Highest in J.D. Power 2022 Vehicle Dependability Study

Every year, automotive publications and organizations put together their lists of reviews, conduct studies, and often hold competitions for awards or the title of “Best of”. Although February is still very, very early in the year, J.D. Power & Associates recently wrapped up its 2022 Vehicle Dependability Study (VDS). Complementing the 2019 J.D. Power U.S. Initial Quality Study (IQS), the VDS consisted of vehicles that were previously measured in the 2019 IQS. In 2021, Kia received many segment awards during the 2021 IQS and 2021 J.D. Power APEAL Study. Back at it again, Kia was ranked the highest automotive brand for vehicle dependability amongst all 33 brands, mass-market and luxury.

“The results of this year’s J.D. Power Vehicle Dependability Study substantiate Kia’s unrelenting commitment to the quality, durability and craftsmanship of our award-winning vehicle line…Furthermore, the Sorento’s category win speaks to the world-class ownership experience we deliver to our customers.” – Sean Yoon, president and CEO of Kia North America and Kia America

Like all J.D. Power studies, the results came from a lot of data. The study was comprised of 29,487 completed surveys and measured the quality of today’s vehicles. Currently in its 33rd year, the study covers 184 specific problem areas across nine major vehicle categories: climate; driving assistance (new in 2022); driving experience; exterior; features/controls/ displays; infotainment; interior; powertrain; and seats. Also taken into consideration is the owner’s satisfaction with the vehicle’s condition after three years of use. This includes how much owners find their vehicle as appealing currently in comparison with when they first bought it – how many of us love our smartphone in the first year and call it garbage three years later?

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Kia Niro Ranked Highest in J.D. Power EVX Study

The Kia Niro EV has been slow to build as much attention as its hybrid and plug-in hybrid counterparts stateside, but overseas it has been selling like hot cakes. Maybe the name of a well-known company for reviewing and conducting studies on the latest new vehicles will get people talking. Well, it’s just in time for J.D. Power & Associates to put their automotive department to work and collect all the latest data for the J.D. Power 2021 Electric Vehicle Experience (EVX) Ownership Study, focused on ranking the number one electric vehicle (EV) among all other mass-market brands available today.

When it comes to J.D. Power studies, every study works by sending out surveys to owners and lessees of EVs who have purchased or leased the vehicle for at least 90 days. So, like any other study, the EVX study comes from survey responses from 9,632 owners of 2015-2021 model year BEVs and PHEVs between October and November 2020. Conducted in partnership with PlugShare, the leading EV driver app maker and research firm, J.D. Power was able to make quick work of this study to find the leading models and brands.

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Kia Motors Ranks as Highest Brand in 2020 J.D. Power Initial Quality Study Once Again

It’s that time of year again! Automobile organizations and publications may hold awards and compile lists all year ’round, but J.D. Power & Associates is just beginning to release the results of their studies. J.D. Power & Associates, a household name to some, is a global leader in consumer insights, advisory services and data and analytics. Conducting a multitude of studies in various industries, many look to J.D. Power to learn about the quality of new automobiles on the market every year. One study, in particular, the J.D. Power Initial Quality Study, examines how well a vehicle holds up during the first 90 days of ownership.

Not solely based on the experience of a panel of judges, J.D. Power gets their results by sending out surveys to owners and lessees of new model-year vehicles within 90 days of the owner or lessee buying or renting that vehicle. Now in its 34th year, J.D. Power redesigned the survey, making it the fifth-generation. Made up of 233, the survey breaks down vehicle questions into nine vehicle categories: infotainment; features, controls and displays; exterior; driving assistance (new for 2020); interior; powertrain; seats; driving experience; and climate. At the end of the survey, vehicles own a score of problems per 100 vehicles, or PP100, where the lower the score the higher the rank. A total of 87,282 surveys from purchasers and lessees of new 2020 model-year vehicles made up the results.

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The Different Types of Kia UVO

Kia Motors is one automaker that has always been on top of things. With a lineup that’s ever-growing with alternative fuel options, Kia Motors is set to become an all-electric automaker with concepts like the upcoming Kia Futuron. With the automaker placing a focus on purpose-built vehicles, sedans, and even micro electric vehicles, what comes next from Kia Motors is anyone’s guess. There is another part of technology from Kia Motors that’s also been slowly growing, and it gives consumers a whole new way to “connect” with their automobile. It’s the UVO infotainment system, and it has the attention of a renowned name in the automotive world – J.D. Power.

The Kia UVO infotainment system has come a long way. What started as a simple infotainment system that did most of the basic things – play music, navigate, make phone calls – the system eventually evolved. Although Kia Motors isn’t known to hold out on high tech for high-end trims, the new UVO system actually wasn’t made available on all trims of some of the new models. The new 2020 Kia Telluride and 2020 Kia Seltos offer the UVO but depending on the trim consumers may get a different version.

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Kia Soul Ranked Highest as Compact Car by J.D. Power


Almost a year ago, Kia Motors was named by J.D. Power at the end of their 2018 U.S. Multimedia Quality and Satisfaction Study, but that wasn’t the only recognition the automaker received that year, and the pattern has continued in 2019. Two vehicles by the automaker, the Kia Rio and the Kia Forte were ranked highest in the small mass market segment and compact mass market segment, respectively. With 2019 wrapping up, J.D. Power continues to complete the many studies they conduct every year. Just a few months ago (July 2019), the Kia Forte was named the Highest Ranking Compact Car in the 2019 J.D. Power APEAL Study, and the month before, Kia Motors was the highest ranked automaker during the 2019 J.D. Power and Initial Quality Study. Now we’ve come full circle, because the 2019 J.D. Power U.S. Multimedia Quality and Satisfaction Study has concluded, and the Kia Soul has been awarded the title of Best Multimedia Quality in the compact car segment.

2019 J.D. Power U.S. Multimedia Quality and Satisfaction Study

Let’s do a little review. The J.D. Power U.S. Multimedia Quality and Satisfaction Study was designed to provide a better understanding of vehicle owner experiences based on the quality, design, and features of their automotive sound system, including hands-free features such as voice command. A lot of the focus is placed on “things gone wrong” and “things gone right,” all of which can be derived from a survey sent out to car owners.

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Kia Forte Named Highest Ranking in 2019 J.D. Power APEAL Study


Kia Motors has been getting a lot of good news lately, and we’re just going to keep hearing more with this automaker. The most recent news comes from trusted organization J.D. Power. As we enter the second half of 2019, J.D. Power will be releasing more and more data collected from its various studies. Today, we’re taking a look at the results of their 2019 Automotive Performance, Execution and Layout (APEAL) Study, and the Kia Forte compact sedan, one of Kia Motors America’s best-selling models, earned an award and was the highest ranked vehicle in the compact car segment.

The 2019 J.D. Power APEAL Study

Every year, the J.D. Power APEAL Study is conducted. This year, the study spanned from February 2019 to March 2019. Surveys were sent out purchasers and lessees of new 2019 model-year vehicles after at least 90 days of ownership. Out of all the surveys sent out, nearly 68,000 surveys were completed and returned. Taking a more emotional approach to the study, the 2019 J.D. Power APEAL Study measures an owner or lessees’ emotional attachment and level of excitement in relation to their vehicle, from applying pressure to the throttle and the vehicle’s response to their satisfaction with the vehicle overall. To build a complete picture of this, the study is based on more than 90 vehicle attributes that fall into ten categories: driving dynamics, visibility and safety, engine/transmission, audio/communication/entertainment/navigation, seats, HVAC, exterior, interior, storage and space, and fuel economy.

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Kia Motors 5th Year Ranking High with J.D. Power Initial Quality Study


With so many new vehicle models coming out in just the past few years, consumers are getting more options than ever when it comes to buying a new car. Although it’s always nice to have options, sometimes too many can give one a bit of a headache. That’s why organizations like J.D. Power and Associates compile and analyze data to find vehicles that not only provide consumers with quality, but also long-lasting value. To do this, J.D. Power conducts the Initial Quality Study every year. For the past few years, Kia Motors has earned its place in the top 10 during past J.D. Power Initial Quality Studies, having earned the top spot in 2015, 2016, 2017, and again 2018 as the highest non-luxury brand with the fewest issues over time. In 2019, Kia Motors does it again.

J.D. Power and Initial Quality Study

It sounds funny, right? Kia Motors is the “highest non-luxury brand with the fewest issues over time.” When J.D. Power conducts the Initial Quality Study every year, quality is determined by the number of problems a vehicle experiences per 100 vehicles (PP100) during the first 90 days of ownership. Every study is performed with a collection of data via surveys sent out to purchasers and lessees of new model-year vehicles who were surveyed after 90 days of ownership, this year of course focusing on 2019 model-year vehicles. The 2019 U.S. Initial Quality Study was based on 76,256 responses received from a 233-question survey that was sent out. Consumer responses were then placed into eight categories for their PP100 score: Exterior, Seats, Driving Experience, Engine/Transmission, Features/Controls/Displays (FCD), Interior, Heating, Ventilation, and Air Conditioning (HVAC), Audio/Communication/Entertainment/Navigation (ACEN).

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Kia Announces Special Limited Edition Stinger GTS


All this good news coming from Kia Motors has us rolling over with glee. In the span of a single week, not only did the sporty Kia Stinger earn the first-ever “Engineering Award for the Highest Rated All-New Vehicle” from J.D. Power, but a special edition of the Stinger has been released, making its debut in New York with a racy look and dynamic all-wheel drive technology. Enthusiasts rejoice! Sports cars are here to stay with Kia Motors going GT.


Limited Edition Stinger GTS

The new Limited Edition Kia Stinger GTS is one of several special editions released by Kia for the Kia Stinger. In 2018, a year after its release, three special edition Kia Stinger models were introduced to the auto market. Now, nearly two years into its success and the Kia Stinger continues to be a crowd favorite as Kia’s highest performing sport sedan. Not only has the Stinger established itself as a true competitor in the sport sedan segment with strong sales figures, but it has also changed the face of Kia Motors. It turned the automaker into a sports car company, and the technology inside the Kia Stinger GTS shows.

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