Posts Tagged ‘Initial Quality Study’
It’s finally that time of year when automotive journalists and publications get together and start to release their reviews, their “best of” lists, and release the results of any studies going on in 2021. There have been quite a few recently, especially putting some spotlight on Kia Corp, and the J.D. Power Initial Quality Study (IQS) is not an uncommon name when discussing the South Korean automaker. Kia has appeared time and again with high-ranking vehicles on the IQS, and in 2021, Kia takes home the title of “highest-ranked” in several vehicle segments.
The last two years have been a little rough for the automotive industry. First COVID in 2020, now the global chip shortage in 2021, it’s a surprise that so many made it through. This hardship is reflected in the 2021 J.D. Power IQS, making 2021 35 years of conducting this study. In total, the auto market improved quality by 2-percent in contrast to it’s typical 3-percent increase. Based on the study, infotainment systems and smartphone connectivity have become a problem for several automakers, but as the results will soon show, Kia Corp is rising to the challenge.(more…)
It’s that time of year again! Automobile organizations and publications may hold awards and compile lists all year ’round, but J.D. Power & Associates is just beginning to release the results of their studies. J.D. Power & Associates, a household name to some, is a global leader in consumer insights, advisory services and data and analytics. Conducting a multitude of studies in various industries, many look to J.D. Power to learn about the quality of new automobiles on the market every year. One study, in particular, the J.D. Power Initial Quality Study, examines how well a vehicle holds up during the first 90 days of ownership.
Not solely based on the experience of a panel of judges, J.D. Power gets their results by sending out surveys to owners and lessees of new model-year vehicles within 90 days of the owner or lessee buying or renting that vehicle. Now in its 34th year, J.D. Power redesigned the survey, making it the fifth-generation. Made up of 233, the survey breaks down vehicle questions into nine vehicle categories: infotainment; features, controls and displays; exterior; driving assistance (new for 2020); interior; powertrain; seats; driving experience; and climate. At the end of the survey, vehicles own a score of problems per 100 vehicles, or PP100, where the lower the score the higher the rank. A total of 87,282 surveys from purchasers and lessees of new 2020 model-year vehicles made up the results.
With so many new vehicle models coming out in just the past few years, consumers are getting more options than ever when it comes to buying a new car. Although it’s always nice to have options, sometimes too many can give one a bit of a headache. That’s why organizations like J.D. Power and Associates compile and analyze data to find vehicles that not only provide consumers with quality, but also long-lasting value. To do this, J.D. Power conducts the Initial Quality Study every year. For the past few years, Kia Motors has earned its place in the top 10 during past J.D. Power Initial Quality Studies, having earned the top spot in 2015, 2016, 2017, and again 2018 as the highest non-luxury brand with the fewest issues over time. In 2019, Kia Motors does it again.
J.D. Power and Initial Quality Study
It sounds funny, right? Kia Motors is the “highest non-luxury brand with the fewest issues over time.” When J.D. Power conducts the Initial Quality Study every year, quality is determined by the number of problems a vehicle experiences per 100 vehicles (PP100) during the first 90 days of ownership. Every study is performed with a collection of data via surveys sent out to purchasers and lessees of new model-year vehicles who were surveyed after 90 days of ownership, this year of course focusing on 2019 model-year vehicles. The 2019 U.S. Initial Quality Study was based on 76,256 responses received from a 233-question survey that was sent out. Consumer responses were then placed into eight categories for their PP100 score: Exterior, Seats, Driving Experience, Engine/Transmission, Features/Controls/Displays (FCD), Interior, Heating, Ventilation, and Air Conditioning (HVAC), Audio/Communication/Entertainment/Navigation (ACEN).
Not too long ago, J.D. Power released the results of the 2018 U.S. Initial Quality Study, and Kia Motors was leading the auto brand with several vehicles ranking highest in their respective segments. Now, J.D. Power is releasing the results of their 2018 Tech Experience Index (TXI) Study, and Kia has two more vehicles ranking high. It’s not just Kia though – all automakers are waking up to smartphone integration and technology in vehicles today.
Are you aware of Uconnect 4, the next generation of the popular Fiat Chrysler Automobiles (FCA) infotainment system? J.D. Power talks about the features of Uconnect 4 specifically when reviewing the results of the TXI Study. Uconnect 4 is an infotainment system that can literally mirror the display of one’s smartphone onto their touchscreen. It’s a whole new ball game compared to Apple CarPlay and Android Auto, and the numbers are practically yelling.
So, we talked about the pros and cons of factory-installed systems, but it seems that most consumers aren’t so thrilled about them. Our bad. According to the study, 19% of new-vehicle owners who have factory-installed navigation don’t use it, and 70% of these consumers rather use another device instead, like their smartphone.
“This rapid adoption of smartphone mirroring is the unavoidable outcome of consumers thinking that automakers are being outperformed by smartphone software providers in certain areas…Most consumers consider phone systems better for navigation and voice recognition—and they’re free. ‘Better and free’ are hard to compete with, so automakers will inevitably have to cede this territory and will be much better served by focusing on areas where they are the exclusive provider—like driver assistance and collision avoidance—and continue to hone those systems.” – Kristin Kolodge, Executive Director of Driver Interaction & HMI Research at J.D. Power.
The study, now in its third year, is based on a survey of 20,000 vehicle owners and lessees, 14,800 of which responded, who purchased or leased a new 2018 model-year vehicle in the previous 90 days that is an all-new or redesigned model within the past three years. Conducted from February to July 2018, the TXI Study measures owners’ experiences, utilization, and interaction with 38 driver-centric vehicle technologies at 90 days of ownership. The major technology categories analyzed in the study are entertainment and connectivity; comfort and convenience; driving assistance; collision protection; navigation; and smartphone mirroring.
There were some nice key findings in the results of the study:
– Consumer satisfaction has improved across all categories, with scores in comfort and convenience improving the most.
– Most consumers learn more about apps like Apple CarPlay and Android Auto on their own, versus what sales people at dealerships teach them.
– Consumers are aggravated by intrusive safety technologies, such as lane-keeping i.e. Lane Keep Assist.
– It should be obvious, but the more satisfaction a consumer gets out of their vehicle, the more likely they are to recommend it to others, about 94% of them.
For 2018, the Kia Stinger was ranked highest in the compact premium vehicle segment, and the Kia Optima ranked highest in the midsize vehicle segment. Oh yeah, represent! Luckily for you, we did a comparison of the Kia Stinger and Kia Optima not too long ago, and they’re both amazing vehicles. Check it out!
Photo Source/Copyright: news.millertoyota.com
For the past few years, Kia Motors has increasingly met and exceeded consumers expectations. Ever since their “The Curve Ahead” promo for the Kia Stinger, the automaker has been doubling up on their improvements to push the brand forward. Now, for the fourth consecutive year, Kia Motors is the highest ranked non-luxury brand according to the J.D. Power 2018 U.S. Initial Quality Study (IQS) results. Along with Genesis, Kia Motors is leading the brand, and four Kia models ranked highest in their respective segments.
J.D. Power 2018 U.S. Initial Quality Study
Every year, J.D. Power and Associates conduct the Initial Quality Study, a survey-based study that focuses on vehicle quality reported by drivers after 90 days of ownership. The study is conducted each year, with the survey period lasting from February to May, and the 2018 IQS is based on responses from 75,712 purchasers and lessees of new 2018 model-year vehicles. Survey participants answer 233-questions organized into eight vehicle categories designed to provide manufacturers with information to facilitate the identification of problems and drive product improvement.
Kia Motors is sure enjoying the spotlight in the auto industry lately. Ever since they released the 2018 Kia Niro hybrid crossover, everyone’s been turned on their heads. Chrysler may have come out with the world’s first hybrid minivan, but a hybrid crossover? And coming soon is the Kia Telluride, a hybrid SUV, and the Kia Niro Plug-in Hybrid was recently added to the Kia Motors lineup. After the release of the Niro, Kia released the 2018 Kia Stinger, a wonderful sports sedan that drives, looks, and feels like a muscle car. Even with all these new advancements and developments, U.S. News and World Report highlighted the fact that Kia Motors has always had great products, honoring the Kia Soul and Sorento with a special award.
The U.S. News and World Report consistently compares cars based on their safety, reliability, and a consensus of industry experts’ opinions, along with the car’s value. To measure such value, U.S. News and World Report also looks at a combination of a vehicle’s five-year total cost of ownership and the average price paid for the vehicle at the time the awards are published. Following this, cars are ranked in fourteen categories for quality and value in the automotive industry. For the second year in a row, the Kia Soul was honored with the Best Compact Car for the Money award and Kia Sorento claimed the Best 3-Row SUV for the Money award.
“Winning for the second consecutive year, both the Kia Soul and Sorento continue to be class leaders when it comes to offering buyers a smart balance of quality features, utility, comfort and performance, as well as long-term value.” – Jamie Page Deaton, managing editor, U.S. News & World Report.
Kia Motors has been getting a lot of good press in the last year. The Kia Soul was rated as one of the coolest cars by Kelley Blue Book, and Best Budget Vehicle by two publications. KBB also awarded the 2016 Kia Optima with the Best Buy Award for midsize cars, and the 2017 Sportage won the Red Dot Award for Product Design in 2016. Most recently, for the second-year in a row, Kia Motors nabbed the top spot in the J.D. Power Initial Quality Study. With all of this and more going on, one has to wonder what’s their secret.
Upon visiting Kia.com, one can learn a little more about Kia Motors. They have philosophies and missions all over the world, in the corporate world and in education. When it comes to the automotive industry however, Kia Motors stands for designing, engineering, and building – or, “World-class design and engineering.” With all the awards and recognition their vehicles receive, it’s no secret. Even the much sought after 2018 Kia Stinger, pushed back sadly, upon its unveiling at the 2017 Detroit Auto Show was said to be a new standard – a car that drives as well as it looks.
Kia has been killing it this year. Throughout 2016, they have won awards, released new innovative models, and they even had some pretty nifty vehicles to show off at SEMA this year. However, they’re not stopping anytime soon, seeing as how they just won another award and are continuing to reach out to their consumers.
2017 Kia Soul Earns Best Buy Award from Consumer Guide Automotive
The 2017 Kia Soul was introduced just in time for the 2017 Consumer Guide Automotive Awards. Being a part of the subcompact car segment, it went home with the Best Buy award – for the third year in a row! This is a shout out to the past when earlier this very year, Kia received the number one spot in ranking during the J.D. Power and Associates Quality Study.